Legal
Refund Policy
Effective date: July 22, 2026
No charge to be evaluated
You are not charged to request a consultation or to be evaluated. Payment is collected only for medication, and only after a licensed provider has approved treatment.
When payment happens
- 1) The online intake collects clinical information only. No payment is requested.
- 2) A licensed provider reviews your information and conducts a live video consultation.
- 3) A prescription is issued only if it is medically appropriate.
- 4) Payment for medication is collected at the point of pharmacy fulfillment.
- 5) There is no automated pathway from intake to fulfillment.
Consultation cancellations
You may cancel or reschedule a consultation at any time before your scheduled visit by contacting us. Because no payment is collected to schedule or attend a consultation, canceling a consultation carries no charge.
Medication returns
For safety reasons, compounded medications are prepared specifically for you and are considered final once they have been compounded or shipped. They generally cannot be returned, refunded, or resold once they leave the pharmacy, consistent with state and federal law. If your order arrives damaged or incorrect, contact us promptly and we will work with the pharmacy to make it right.
Canceling future fulfillments
You may cancel a future fulfillment at any time before it is processed by contacting us. Because payment is collected at the point of pharmacy fulfillment, canceling before fulfillment means you are not charged for that shipment.
Contact us
For any billing question, refund request, or cancellation, call (727) 389-3220. You can also visit our Contact page.
Schedule a consultation with a licensed Florida provider
Answer a few quick questions to request your visit. A licensed provider will review your information and decide whether treatment may be appropriate. There is no cost to begin, and this site does not collect payment.